How to Not Deliver a Product on a POD

I recently received the following inquiry.

"When I'm editing a POD - if I want to not deliver one product - how do I do that?"

This is a great question that allows me to elaborate on a few of the latest features.

First lets show a screen shot of what options we have for a product. (These options become available after right clicking on a product. To choose an option left click the option you want.)




The options we are going to focus on are Not Delivering, Not Delivered and Not Received.

Before we can really look at what these do, we must understand what quantities (or columns) exist on a product.

When the state sends us a POD with Products, we populate the Ordered column with what the state specifies. We also populate the Delivering column with this same value. We then generate load sheets and order sheet based on the Delivering column. When we deliver the products, we populate the Delivered column, and finally when we receive the POD from the customer, we populate the Received column. In an ideal world, after delivering all products and receiving the POD back from the customer, all of these columns would have the same value.

In some cases we may not want to deliver all of the products the state has specified (Ordered). For example, if the customer requested us not to, or we have run out of products, etc.

The Not Delivering option will change the Delivering column to zero for that product, on that week, on that POD. This comes in very handy for Load Sheets and Order Sheets as we account for scenarios like those mentioned.

Now assuming that we are going to deliver the products (Delivering). And we delivered the POD using the Load Sheet. Then Delivered would get populated. But the driver may not be able to deliver everything as planned. For example, we may have tried to deliver bread. We even loaded all the bread on the truck because it was on our Load Sheet. During the course of the day, a few loaves got destroyed and we were unable to deliver for a few families.

The Not Delivered option will allow us change the populated value back to zero. This will allow us to deliver everything using the deliver option when generating our Load Sheet, and then only correct the alibis that our driver informs us of. Like the bread.

Now assuming that we delivered all of our Products and we receive the POD back from the customer. We go into the system and receive the POD which will populate the Received column. We then look closer at the POD and discover that the customer is claiming that they did not receive their box of Cheerios. For example, the family wasn't home and the products were left on the porch. Some time after the driver left, a dog ran up and stole the cheerios and ran off into the woods.

The Not Received option will allow us to change the Received value for the Cheerios to zero to reflect what the customer claims they received.

So in conclusion, if you want to not deliver a product, and you already marked it delivered (meaning the Delivered column has been populated), you would use the Not Delivered option. If you do not intend to deliver the product, then you would use the Not Delivering option.

Please post a comment if any aspects of this require further clarification.